The State Rooms tickets 2026: official vs resellers, combo deals & insider tips

The State Rooms uses timed admission in 15-minute slots, so your ticket or voucher must show a valid date and arrival time. A mobile ticket is suitable when it is the valid booking document issued by the seller; arrive at the time printed rather than earlier.

Tickets bought directly from the official seller are generally non-refundable, although exchanges may be considered in certain circumstances. For a third-party booking, contact the seller directly for changes or refund requests; closure-related refunds may follow separate arrangements.

The official seller is the clearest route for direct booking support and any eligible exchange request. A partner ticket can still guarantee entry when its voucher states a date and time of arrival, but booking changes must be handled through that partner.

Expect airport-style security checks, including screening of you and your belongings, so allow time before your entry slot. Pushchairs cannot be taken into The State Rooms and must be checked in for collection after the visit; eating and drinking are not permitted inside, apart from bottled water.

Late admission is not guaranteed and depends on the entrance and security team; you may face additional waiting or be refused entry. The official terms state that no refund is made when a late arrival is not admitted, so treat the booked time as firm.

Under-5s and access companions can qualify for free entry on the official booking route, while children and disabled visitors use the relevant reduced ticket categories. Free or reduced visitors still need the appropriate timed ticket, and step-free access must be pre-booked.

Security screening is the main entry bottleneck because every visitor and their belongings are checked before admission. Keep cameras, phones, keys and wallets inside your bag before it goes through the scanner, and do not assume a timed or partner ticket bypasses security.