Is the ticket valid for a calendar day or a full 24-hour period?
Most London operators (Big Bus, Tootbus, Golden Tours) use a 24, 48, or 72-hour clock. If you first scan your ticket at 2:00 PM, it remains valid until 2:00 PM the following day, rather than expiring at midnight.
Do I need to print my voucher or can I use my mobile phone?
Digital QR codes on your smartphone are standard for 2026 and are accepted directly by bus drivers. However, if your booking includes a combo like the London Eye, you may need to present your digital voucher at the attraction's ticket office to receive a timed entry slot.
What is the policy for children and free entry?
Children under 5 typically travel free of charge if they do not occupy a seat. Children aged 5–15 require a reduced-price child ticket; always check if a 'Family' bundle is available on the checkout page, as it often provides a better rate than individual tickets.
How do I handle the included River Cruise and London Eye entry?
Standard tickets usually include a river cruise voucher which you activate at the pier. For combo tickets involving the London Eye, you must typically book a specific time slot in advance or visit the Eye's ticket desk first, as the bus ticket alone does not grant immediate entry to the wheel.
What happens if there is heavy traffic or a route diversion?
London traffic is a major bottleneck, especially on weekends. It is highly recommended to download the operator's live-tracking app to see real-time bus locations, as printed timetables are frequently disrupted by central London congestion or events.
Can I cancel my ticket if the weather is bad?
Official operator tickets are often non-refundable once purchased. Booking through partners like GetYourGuide typically offers a 24-hour cancellation window, which is safer given London's unpredictable rain.
Are the buses accessible for wheelchairs and strollers?
All major London HOHO buses are equipped with low-floor access and a designated wheelchair space. Strollers must usually be folded if the bus is crowded to ensure the aisles and wheelchair bays remain clear.