Cleopatra the Experience London tickets 2026: official vs resellers, combo deals & insider tips

A £2 service fee per ticket is typically added at the final checkout stage on the official website and most authorized partner platforms.

Standard tickets for this limited-run experience are non-refundable and do not allow for rescheduling once the booking is confirmed.

Starting June 25, 2026, ticket rates for children and family bundles are subject to a seasonal increase to accommodate high summer holiday demand.

Large rucksacks and suitcases are prohibited inside the galleries; mandatory cloakroom use at the Excel London venue typically costs between £1 and £2 per item.

Admission is strictly managed by time slots; arriving more than 15 minutes late may result in your ticket being voided without the possibility of a refund.

All guests must pass through a mandatory security and bag-check station at the Immerse LDN entrance, which can add 10–20 minutes to your entry time during busy June weekends.

Arrive at the Immerse LDN entrance at Excel London Waterfront at least 15–20 minutes before your timed slot to clear mandatory security bag checks. The exhibition is located near the West Entrance of Excel; for the most direct route, use the Elizabeth Line or DLR to Custom House station, which is just a 3-minute walk away. If you require step-free access, use the ramp down to the waterfront rather than the main Excel West entrance stairs. Have your digital QR code ready for scanning at the check-in desk, and avoid bringing large luggage or rucksacks, as storage is limited and oversized items can delay your entry into the immersive galleries.

For June 2026, admission to Cleopatra - The Experience is strictly by timed-entry slots. Children aged 3 and under enter for free, while reduced-price tickets are available for children (ages 4–15), seniors (65+), students (18+), and NHS or Blue Light Card holders. Valid photo ID or professional credentials must be presented at the entrance to verify eligibility for these discounted rates. Visitors with disabilities can purchase a reduced-rate ticket and are entitled to one free Essential Companion pass; proof of disability, such as a PIP/DLA award letter or an Access Card, is required for verification upon arrival. The venue at Immerse LDN is fully wheelchair accessible, though the experience includes VR and sensory elements that may have specific age recommendations for young children.

Arrive early enough for security checks, ticket scanning and wayfinding.